Contact Us
At Lotto Social Casino, we're committed to providing you with a hassle-free and enjoyable experience when playing the lottery or seeking help with any issues that may arise. Below, you'll find information on how to get in touch with us via email, phone, and our online Help Centre.
Customer Support Availability
We offer customer support Monday through Friday during standard UK business hours (9:00 AM to 5:30 PM). During these times, we're available by telephone or via email. While we make every effort to respond promptly, please note that response times may vary depending on the complexity of your query.
Phone Support
You can reach our customer support team directly by calling:
Please have your account details ready, and one of our friendly agents will be happy to assist you.
Email Support
If preferred or if outside phone support hours, please use our contact email address. We'll do our best to get back to you within 24-48 business hours.
Online Help Centre and FAQs
In the first instance, we encourage using our online Help Centre for quick answers on a range of topics, from account management and deposit issues to lottery results and promotions. You can find our Frequently Asked Questions section linked at the top of each page or through your profile dashboard. If you still require assistance after reviewing these resources, please don't hesitate to contact us.
Verification Support
We understand that verifying your account may be necessary for certain requests or actions on your account. In this case, we encourage contacting our dedicated support team via phone or email to ensure a smooth resolution.
Technical Support and Help Centre Access
For technical issues related to using our platform (e.g., login problems, game-related queries) or accessing the Help Centre, please reach out to us through any of the above-mentioned channels. Our skilled customer service staff are here to guide you.
Responsible Gambling Assistance
If gambling is becoming a problem for someone close to you or within your community, we provide links on our platform and in support communications to trusted organizations like GamCare and the National Gambling Helpline. Remember, responsible gaming practices are just as important for us as they are for you.
Complaints, Disputes, and Escalation
In the unlikely event of a dispute with your account or transactions, please contact our Customer Support team via any support method mentioned above. We have clear escalation procedures in place to address and resolve all concerns efficiently.
While we strive for perfection, if issues arise that cannot be resolved by contacting us directly due to their complexity or sensitivity, we will work closely with you to find the best course of action within the rules and regulations set forth by our licensing bodies.
Thank you for choosing Lotto Social Casino as your trusted online lottery partner.
